‘Client-Based’ means ‘Client-First’

Each client is unique, and as such, we uphold your individual rights, we are advocates for your well-being and safety. Whether you are a caregiver, senior, person with dementia or in need of palliative care, we can provide you with the support you require - every member of our staff is professionally trained, experienced, and committed to the role they play in your life.

Respect

• Whether we visit you in your home, or you visit one of our facilities; your needs, safety, and privacy are our top priority.

• We get to know every client and their family in order to learn more about the individual’s specific situation.

• Each client is unique, and in order to provide outcome-based care, we welcome open dialogue and encourage clients to share their opinions with our team.

Rights

• Our team is professionally trained to provide care to our clients.

• We not only maintain the rights of every client, we are advocates for them.

• We believe that you have the right to outcome-based care, meaning you will see positive change when you turn to us for support.

You can expect:

• Courteous care

• Respect

• Consideration

• Privacy

• Confidentiality

• Participation

• Independence

• Access to health information

• Personal and individualized care

• Trained healthcare professionals

• Investigation of complaints

• Detailed disclosure to invoicing procedures

• Right to give or refuse consent to service

Client

Privacy

Care and trust go hand-in-hand. We work hard every day to gain and maintain your trust. What you share with our team is kept in confidence and your privacy is always our priority. Read more about our Privacy Policy.

Acclaim Health is contracted by the Community Care Access Centres (CCAC) to provide Personal Support Services and Nursing. Funded in part by the LHIN and the Government of Ontario. The views expressed in this publication are the views of the HSP and do not necessarily reflect those of the LHIN of the Government of Ontario.