Our Commitment to You

Client Promise

Your needs, safety and privacy are our top priority, and we are committed to providing you with the quality care and support you deserve.

We take the time to understand your needs, and encourage you to take an active-role in the care you or your loved one is receiving.  Know your Patient/Client Rights and Responsibilities.

We are serious about your safety and continually review our procedures to ensure we are assessing and mitigating potential risks properly.


Donor Promise


Improving Our Services

All patients, clients, donors and their family members/caregivers have the right to voice a complaint and make changes to their care or service.  View our Complaints Policy

Acclaim Health employees and volunteers are accountable for reporting and documenting complaints within established timelines.  In most cases, we will respond within one business day.

We have adopted the Ontario Health Quality Council Model for Improvement to examine complaints, learn from them, and then use what we’ve learned to improve our service.



Are you happy with our services or do you have suggestions on how we can improve?

We’d love to hear from you.