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Complaints, Compliments and Concerns

Compliments, Complaints and Concerns

Acclaim Health is committed to providing quality care and service to our clients, families, donors and service providers. We welcome all feedback in order to improve client and customer experience. We want to know what we do well and what we can do better.

We promise that sharing your feedback will never have a negative impact on your care.

 

Tell Us If You Are Happy

Everyone likes to know that if they are doing a good job. If you have experienced good service or care, please let us know. We will use this information to help improve other areas of Acclaim Health.

 

Raising Your Concerns or Complaints

If you have concerns about the care or support you receive or believe that an Acclaim Health policy, practice, or activity is unsatisfactory or unacceptable, you have a right to voice a concern or complaint.

 

How to Provide Your Feedback

Verbally:

  • Call 905-827-8800 or 1-800-387-7127
  • In person by speaking to the supervisor of the program

In writing:

 

Follow Up

Acclaim Health will acknowledge complaints and concerns within one business day.

Acclaim Health will arrange for feedback to be dealt with by the most appropriate person. In the case of a complaint or concern, Acclaim Health will thoroughly investigate and implement corrective action, if required.  As the complainant, you will be kept informed of the status and of the outcome(s) of the investigation, where allowed by privacy law. Every attempt will be made to resolve most complaints within five business days.

Our Leadership Team is made aware of the most serious issues and any emerging themes from complaints and concerns. Acclaim Health will use the information obtained during the investigation to improve services, policies and procedures across the organization.