We’ve upgraded our Payment System!
To make paying your bills easier and even more secure, Acclaim Health is switching to Versapay, a trusted online payment processor.
Here is what you need to know:
- Your Invoices Are Moving: Starting with your July invoice, your bills will arrive directly from Versapay.
- Top-Grade Security: Versapay meets the highest level of credit card security standards (PCI DSS Level 1). Your payment details are protected with encryption and tokenization. You can think of this like placing your information inside a locked digital envelope and replacing your actual card number with a secure, secret code so no one else can read it. Acclaim Health never stores or sees your full credit card number.
- Easy Online Account Setup: The fastest and most secure way to set up pre-authorized payments is through your online account. Once your July invoice arrives, simply click the link inside to view your bills, see past payments, and manage your payment details safely.
Get Assistance with Versapay
FAQs
Getting Started with Versapay
I already pay with Pre-Authorized Payments. Do I need to set it up again using Versapay?
Yes. Since Versapay requires more information so you will need to to set up Pre-Authorized Payments again. Current pre-authorized payments only verify card number. Versapay also requires cardholder name, card billing address, and email address to deliver payment receipts in addition to the credit card number.
Making Payments
My payment was declined with the error message “Issuer Suspected Fraud”. What do I do?
“Issuer Suspected Fraud” means your bank is flagging the transaction as potentially fraudulent and declining it on their end.
This can happen for a variety of reasons, such as unusual spending activity, a large payment amount, or the bank not recognizing the merchant. It’s usually not related to anything in Versapay.
Take these steps:
- Try a different card. If the payment goes through, that’s a good indication that the issue is specific to the original card or that bank’s fraud settings. You can contact the bank to resolve this issue.
- Contact your bank or credit card provider and let them know you are trying to make a payment through Versapay. The bank can often approve any transactions going forward and/or explain exactly why the payment is being declined.
I paid my invoice with Versapay and there is a hold on my account from Acclaim Health. What does this mean?
You have successfully paid your invoice and no further action is needed on your end!
Your bank or card issuer has placed a hold on the payment amount while they finish processing the payment. The bank or card issuer will often be able to tell you exactly when the payment will be processed and withdrawn from your account or charged to your card.
Manage my Bills
How can I pay my bill?
You can pay your bill in any of the following ways:
Versapay RECOMMENDED
If you receive your invoice by email, click the “Pay Now” button in the message and enter your card information. This is only available for clients billed by email.
Self-service Credit Card Payments
You can pay by credit card with our online payment form.
Over the Phone
Credit card payments by phone are available on weekdays during regular business hours. To make a payment, call (905) 827-8800 ext. 2452. If you reach voicemail, please leave only one message. Your call will be returned to process the payment as soon as possible.
Direct Transfer Payments
- Interac e-Transfer to [email protected]
- Online or telephone banking (EDI) to Acclaim Health
Please include the client ID number shown on your invoice to ensure your payment is applied correctly.
Cheque Payments
If paying by cheque, detach and include the remittance slip with your payment. Write the client ID and invoice number on the cheque.
Make cheques payable to Acclaim Health. Ensure all cheques are dated and signed.
In Person
You can pay in person with debit or credit at any of our Adult Day Program locations.
Preauthorized Payments
Preauthorized payments are processed on the 28th of each month. You will receive a receipt once the payment has been processed.
To set up preauthorized payments, or if you have questions about your account balance or payment options, please email [email protected] or call (905) 827-8800 ext. 2452 (Accounts Receivable). If you leave a voicemail, please leave only one message. Your call will be returned as soon as possible.
Where do I track my payment history and information?
Create a Versapay account to track your payment history and information.
Who to contact for Payment Records/Tax Receipts?
For Bill Payment Receipts, please contact Account Receivable at 905-827-8800 x2452 or email [email protected].
Please note Acclaim Health will send a record of all payments (not official Tax Receipt, but a document for tax filing purposes) you made in the calendar year to the billing contact on file by March 15th of the following year.
For Donation Tax Receipts, please contact Suzanne Vu at [email protected] or 905-827-8800 x2044.
Payment Security
Does Acclaim Health store my credit card information?
No. Acclaim Health does not store credit card information from clients. This includes all forms of payment including online payments, and payments over the phone.
Does Acclaim Health see my full credit card number?
No. Your credit card information is processed via our secure payment provider (Versapay). It is encrypted, which means the information is turned into a secure digital code. It is like placing your information in a locked digital envelope to keep it safe while being sent. Versapay also uses tokenization which means the real credit-card number is replaced with a meaningless substitute code.
How safe is Versapay?
Versapay is a payment provider that meets the highest level of the Payment Card Industry Data Security Standard (PCI DSS Level 1). Versapay uses security measures such as encryption and tokenization to help protect payment information.
What is the most secure way to set up pre-authorized payments?
You can create and log in to your Versapay account by using the link on your invoice. You can then view invoices and payment history. From here you can manage your saved credit card information directly.
How do I know someone won’t break into the system and steal my information?
This is where encryption and tokenization come in, it’s like having two extra locks on your information. No online system can promise that there is absolutely no risk. However, Acclaim Health uses a trusted third-party payment provider that must follow strict security standards for protecting credit card information.
What if I can’t figure out how to set up online payments?
Acclaim Health runs five drop in Tech Cafes per month in Halton Region. Here you can access free one on one help with your devices. While you would have to manage your credit card number and personal details yourself, our volunteers could help you navigate the internet and set up process.
If I pay a company online, how do I know it’s not a scam?
Some tips:
- Never pay/accept payment in an unusual form of currency (gift cards, cryptocurrency)
- Ask yourself, did I start this payment? Pay directly from a trusted website, not from a link in an email.
- Is there any pressure involved? Call someone in your circle.